Auto Assign Support Tickets With Jira, Supabase And AI

Say goodbye to unassigned JIRA issues!

This automation ensures that no JIRA issue goes unassigned for more than a week by using AI and a Supabase vector store to intelligently match issues with the right team members — reducing backlog and manual effort.

Whether you're part of a fast-moving dev team or managing multiple projects, this tool helps keep your issue queue flowing smoothly without extra coordination.

What it does:

📅 Scans for unassigned issues older than 7 days in JIRA

🧠 Uses AI + Supabase vector search to find similar past issues

👥 Identifies the most relevant and available team member

⚖️ Balances workload by checking each member's open tasks

📣 Auto-assigns issues and notifies the team via JIRA comments

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.