Telegram AI Bot to Human Handoff for Sales Calls

Say goodbye to broken handoffs between bots and humans!

This automation uses session-aware state control and Telegram to manage seamless bot-to-human transitions — ideal for sales inquiries, customer support, and post-sale engagement, all with a human-in-the-loop flow.

Whether you're handling leads or managing support escalations, this tool gives you fine-grained control over who talks to the user — and when.

What it does:

🤖 Onboards users via Telegram and collects details for a sales inquiry

🔄 Switches to a human agent after onboarding by updating session state

🚫 Deactivates the bot during human conversation (shows canned reply only)

📝 Lets human agents reactivate the bot via a form + conversation summary

🧠 Reactivated bot continues after-sales support using context from human notes

🗂️ Uses Redis for managing session states and user-specific memory

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.