AI-Powered Ticket Categorization with Typeform & Google Sheets

Say goodbye to chaotic support inboxes!

This automation intelligently classifies incoming tickets, analyzes customer sentiment, and delivers real-time reports — all without manual sorting. Whether you're scaling a startup or running a busy support team, this workflow gives you total control and insight into your customer support operations.

What it does:

📥 Categorizes support tickets into Billing, Bugs, Features, How-To, and Complaints
🧠 Analyzes sentiment (Positive, Neutral, Negative) to prioritize responses
📊 Generates real-time analytics on ticket types and team workload
📁 Stores all ticket data in organized, searchable Google Sheets
📬 Sends regular email reports with trends and actionable insights

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.