Evaluation metric example: Categorization

Say goodbye to untested AI classifications!

This automation helps you evaluate the accuracy of your AI workflows in n8n by checking how well they categorize support tickets. It compares generated categories and priorities against a reference dataset — so you know exactly how reliable your automation is before deploying it.

Perfect for teams using AI for ticket triage, customer support, or workflow routing.

What it does:

🎯 Takes in support tickets and uses AI to predict category and priority

🧪 Runs in parallel with your main workflow using an evaluation trigger

📊 Compares AI-generated categories against the correct ones in your test dataset

📥 Sends performance scores back to n8n for easy analysis

💰 Skips scoring during regular runs to reduce unnecessary costs

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.