Customer Authentication for Chat Support with OpenAI & Redis

Say goodbye to manual session handling!

This automation uses a conversational agent paired with Redis to manage user sessions seamlessly. Guests get a unique login URL that directs them to a form, and upon login, their session is updated with their customer profile—allowing the chat agent to recognize returning customers automatically.

What it does:

🔑 Generates unique login URLs for guest users when needed
📝 Redirects guests to a form with session data passed securely
🔄 Updates session context with customer profiles after login
🤖 Enables the chat agent to personalize responses based on user status

✅ Ready-to-use template for smooth guest-to-customer transitions in chat sessions