Automatically Create JIRA Issues from Outlook Email Support Requests

Say goodbye to manual support ticket logging!

This automation watches a shared Outlook inbox for incoming support messages, uses AI to triage and summarize each request, and instantly creates a JIRA issue with all the right details—no more copy-pasting or tracking messages manually.

What it does:

📥 Monitors a shared Outlook inbox for new support emails
🧠 Uses AI to generate title, description, labels, and priority
🔁 Converts email HTML to Markdown for cleaner processing
🛠 Creates a JIRA issue with AI-enhanced metadata
✅ Setup instructions and customization options included

Requirements: Outlook (inbox), OpenAI (LLM), and JIRA.

Need help setting it up? We offer full configuration and testing for a one-time fee.