Automate Support Ticket Triage and Resolution with JIRA and AI

Automate support ticket triage and resolution — powered by AI!

This intelligent workflow monitors your JIRA queue, analyzes new support tickets, labels and prioritizes them based on severity, and even suggests resolutions by referencing similar past issues. It simplifies descriptions for easier human review and delivers AI-powered fixes with real context.

Whether you’re streamlining L1 support or enhancing agent productivity, this setup transforms your ticket handling process.

What it does:

📥 Monitors JIRA for newly opened support tickets

🧠 Auto-labels, prioritizes, and simplifies ticket descriptions

🔍 Finds and summarizes similar resolved issues

💡 Suggests fixes using AI-generated insights

🛠️ Customizable for other systems like Linear or RAG-based setups

✅ Full setup guide and configuration options included

Need help setting it up? We offer full configuration and testing for a one-time fee.