Assign requests using AI and send reminders based on NocoDB Kanban board status

Say goodbye to messy incident tracking and client follow-ups!

This automation acts as a lightweight incident management system powered by a free Kanban board and extended through n8n — keeping both developers and clients in the loop with automated notifications and SLA-friendly workflows.

Ideal for support project managers handling time-sensitive client requests, especially under SLA-style agreements.

What it does:

📝 Collects incident details via a form submission
🧠 Uses AI to analyze incident definitions and refine priority
📦 Logs the incident into NocoDB (Kanban-style board)
⏱ Triggers regular status checks based on schedule
📧 Sends alerts if tasks are delayed or not picked up
💬 Notifies both the client and the responsible developer via email or Slack

✅ Importable automation and setup guide included

Need help adapting incident naming or logic? We offer full setup and customization support for a one-time fee.