Create ticket on specific customer messages in Telegram

Say goodbye to scattered feedback and missed support tickets!

This automation connects your Telegram support channel with Freshdesk and Monday.com to streamline how you capture, tag, and track customer feedback — all triggered by smart keyword detection.

Whether you're a support team handling real-time chats or a product manager tracking feature requests, this tool ensures no feedback slips through the cracks.

What it does:

📩 Monitors incoming messages in your Telegram support channel
🧠 Detects keywords and automatically creates tagged tickets in Freshdesk
📤 Sends personalized replies to customers via Telegram
📋 Creates a new item on Monday.com for internal tracking and action

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.