Incident Response Workflow Part 3

Wrap up incidents with confidence—automatically.

This automation finalizes your incident response by syncing status updates across PagerDuty, Jira, and Mattermost with zero manual effort. When your team hits "Resolve," every system gets updated and every stakeholder gets notified.

Perfect for high-velocity teams using modern incident management tools.

What it does:

🛎️ Listens for the Resolve button click (Webhook trigger)

✅ Marks incidents as Resolved in PagerDuty

📋 Moves Jira issue status to Done

📢 Sends a resolution message to an auxiliary Mattermost channel

📣 Notifies the Incidents Mattermost channel that resolution is complete

✅ Setup guide & importable automation included

Need help configuring it? We offer full setup and testing for a one-time fee.