Incident Response Workflow Part 2

Acknowledge incidents instantly—no manual updates needed.

This automation takes the hassle out of incident response by updating PagerDuty and notifying your team on Mattermost the moment someone clicks "Acknowledge." It's fast, accurate, and ensures everyone stays in the loop.

Ideal for DevOps and incident response teams using PagerDuty and Mattermost.

What it does:

🛎️ Listens for the Acknowledge button click (Webhook trigger)
📲 Updates the incident status to Acknowledged in PagerDuty
📢 Sends an acknowledgement notification to the auxiliary Mattermost channel

✅ Setup guide & importable automation included

Need help configuring it? We offer full setup and testing for a one-time fee.