Manage Custom Incident Response in PagerDuty and Jira

Say goodbye to scattered incident response!

This automation executes every step of your custom incident response playbook — from triggering alerts to creating Jira issues and notifying the on-call team in Mattermost — all without manual coordination.

Whether you’re handling critical outages or minor disruptions, this workflow ensures your team responds fast, consistently, and with full visibility.

What it does:

🚨 Triggers workflows on incident creation, acknowledgement, and resolution

🧑‍💻 Creates a dedicated Mattermost channel with action buttons for your on-call team

📋 Automatically opens and updates Jira issues for each incident

📈 Syncs incident status across PagerDuty, Jira, and Mattermost in real time

🧩 Includes 3 modular sub-workflows for each step of your playbook

✅ Setup guide & importable automation included

Need help setting it up? We offer full configuration and testing for a one-time fee.